Customer experience
Alcimed helps its customers in their customer experience strategies and in optimizing their level of customer relationship, i.e. the perception that their consumers, clients or patients have of all their interactions with the brand throughout the customer journey, whether before, during or after the act of purchase or use.
Have a project? Contact our team!
How we help you develop or improve your customer experience
Alcimed helps its clients optimize their customer experience level, i.e. the perception that their consumers, clients or patients have of all their interactions with the brand throughout their journey, whether before, during or after the act of purchase or use (online and offline marketing elements, discovery and use of the product or service, telephone or face-to-face exchanges with brand representatives, etc.). This concerns the emotions, the feelings felt by the customer, which give them a more or less positive appreciation of the brand. In a context of increased competition, enhancing the customer experience is a formidable tool for differentiating oneself, developing emotional attachment and ultimately impacting the customer’s behavior and purchase intention.
EXAMPLES OF RECENT CUSTOMER EXPERIENCE PROJECTS FOR OUR CLIENTS
Our purpose? Helping both private and public decision-makers explore and develop their uncharted territories: new technologies, new offers, new geographies, possible futures, and new ways to innovate.
Located across eight offices around the world (France, Europe, Singapore and the United States), our team is made up of 220 highly-qualified, multicultural and passionate explorers, with a blended science/technology and business culture.
Our dream? To build a team of 1,000 explorers, to design tomorrow's world hand in hand with our clients.
Our explorations
- Proof of concept
- Voice of Customer (VOC)
- Activation
- Benchmark
- Business case
- Business development
- Business models
- Business plan
- Cluster study
- Collaborative projects
- Commercial strategy
- Competitive analysis
- Customer experience
- Diversification
- Dossier creation
- Due diligence
- Go to market
- Innovation consulting
- Innovation process
- Innovation strategy
- Learning expedition
- Market access
- Market study
- New offers
- New services
- Open innovation
- Opportunity evaluation
- Patient pathway
- Product innovation
- Product launch
- Regulatory framework analysis
- Roadmap
- Scouting
- Search for funding opportunities
- Search for partners
- State of the art
- Strategic audit
- Strategic foresight
- Strategic positioning
- Test and Learn
- Valorization
- Value proposition
- Workshops